Terms of Service

We understand that sometimes a style or item doesn’t work out.

We want you to be happy with your purchase and our customer service…

 

Return Policy

  • Bella & Wren will only accept return and or exchange requests within 5 days of receiving your package.
  • We are pleased to accept timely returns of product within 10 days of receiving your RA# ( Return Number)
  • Returned merchandise must be in original condition. It must not be washed, worn, or damaged.
  • All original tags must be intact and attached. Returns that are damaged, soiled or damaged may be sent back to the customer at their expense.
  • Please make sure your returned order is packaged safely, as we will not process damaged merchandise.
  • Please save the original clear bag your purchase came in to ensure it is in saleable condition.

 

Return Policy Procedures
Follow our easy steps…
  1. For exchange or return please email us at bellawren@shaw.ca within 5 days of receiving your order.
  2. You will receive an email containing your RA# ( Return Authorization Number ) Once an RA# has been issued to the customer, please send the item back to our Bella & Wren online distribution centre ( address will be provided ). Make sure the Return Authorization number is clearly visible on the box.
  3. All returned items must be sent pre-paid ( we will not accept C.O.D packages) and insured with a tracking number.
  4. All returns must be received within 10 days of Return Authorization Number (RA#) being issued via email from Bella & Wren.
  5. Please include a copy of the original Invoice in your return parcel.
  6. Bella & Wren will credit the amount of the refund via the original payment method used once we have received the returned items in original condition.

     

 

For exchanges If you would like to exchange an item, include the style name and size you prefer. An exchange shipping fee of 10.00 ( within Canada) will be charged to your original form of payment once the exchange has been made.

 

PLEASE NOTE: Bella & Wren has the right to deny a refund if the merchandise does not meet our return policy requirements stated above.

 

No Returns or exchanges on:

 

* Items discounted at 20% or more
* Cosmetics
* Jewelry
* Intimates
* Scarves and Cowls

     

    Cancellation of Orders
    You may only cancel your order via telephone 604-380-4484 or email bellawren@shaw.ca up until the time that your order has been processed. If your order has been processed and shipped, cancellation is irreversible. The customer will be responsible for any shipping charges that occur during the order.

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